FAQ (ordered)
Cheesy Official Whatsapp CS Opening Hours:
Mon-Fri 10am-5pm
Emergency Issue please contact emergency contact
Listed in Email confirmation/Reminder Message (will WhatsApp one day before pickup)
Please check if you are QUALIFIED to amend order!!
1. If your order is pickup/deliver on Tuesday, your latest time to amend your order is before Saturday 12pm.
2. If your order is pickup/deliver from Wed-Sun, your latest time to amend your order is 2 days in advance before 12pm.
(E.g. Wed Order –> Mon before 12pm)
Exceptional Case
Amend Delivery time/location (Please check the FAQ Below -> 2A)
2. Willing to pay $100 for changing date within 3 days
**Bear in mind only date changing is available within 3 days,
Adding product/changing pickup location is not allowed**
**Please WhatsApp us**
I would like to pay $100 to change date
New Date: xxx
New Location (If need amendment)
—
***If the change involves public holidays or peak seasons, we’ll do our best to accommodate your request, but all arrangements are subject to actual availability. Thank you for your understanding!***
1. Pickup Related
1A.
Ques：
Can I pick the cake at a different timeslot on the same day?
Ans:
Yes, you can go anytime within our stated Opening Hour of your chosen Pick Up Point. (NOT the store opening time!!)
Amending order will not be necessary.
**Exceptional case**
In some busy dates, we will Whatsapp remind you that you must pick up within the selected timeslot.
1B.
Ques：
Can I amend Pickup Date/Location?
Ans:
**Please whatsapp the following to us**
1. Order Number/Mobile Number
2. New Date/New Pickup Location
1C.
Ques：
Can I change to delivery within pickup day?
Ans:
We do not do same day amendment, but you can call Gogovan/Lalamove to pickup at the pickup store by saying your mobile number.
2. Delivery Related
2A.
Ques：
Can I change Delivery time/location?
*If you wish to change Date, please Whatsapp us. (3 days in advance)*
Ans:
If Delivery Date is on the same day/the following day, please call/Whatsapp Delivery company directly.
KLN/NT: 56996526/56418847
HK Island: 96807608/56418847
**Otherwise
Please whatsapp the follwing to us**
1. Order Number/ Mobile Number
2. New Delivery Time/ New Delivery Address
2B.
Ques：
Can I have a shorter delivery range?
Ans:
Default delivery time in website is 3-hour time period.
If you would like to have a delivery time period different from the default period.
E.g. Change from 9am – 12pm to 10am – 1pm
**Please Whatsapp us the Following after you ordered**
1. Order Number/ Mobile Number
2. New Delivery Time (3-hour period)
3. Product related
3A.
Ques：
Can I change the size or cake flavor?
Ans:
Yes, you can. You can pay the price difference to amend. If the price is cheaper, we will refund the price difference to you.
*Please Whatsapp us the following*
1. Order Number/ Mobile Number
2. New Size/New Flavor
3B.
Ques：
Can I add product?
Ans:
Yes, you can. (at least 2 days’ notice before 12pm required)
*Please Whatsapp us the following*
1. Order Number/ Mobile Number
2. New product (Please include all details: Size, Flavor, Message if you wish to add card)
3C.
Ques：
Can I keep the cakes/solocans in room temperature more than one hour?
Ans:
No, Please put the cake/solocans into fridge within one hour.
4. Others
4A.
Ques：
Do I need to prepare my own icebag?
Ans:
We will provide free Icebag and icepacks.
But if you are an environmentalist, feel free to prepare your own, and tell pickup point that you do not need it.
